Tone of Voice, Wordiness, and Passive Tense Sap Strength of United’s Letter
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- On May 3, 2017
Is this a good letter?
That’s the question my sister asked me when she was wondering what I thought about the correspondence every United Airlines’ customer received from the carrier’s beleaguered president, Oscar Munoz, in the wake of the company’s recent public relations nightmare.
The letter had been sent in... (Read More)